Support and Maintenance
Dhruva Infotech has a proven and effective maintenance program for the life-cycle of the software that it develops for its customers. Dhruva Infotech also develops and tailors the Support & maintenance program for new customers, for their legacy products and solutions that were provided by other Solution Providers.
Clients receive timely upgrades, enhancements, improved functionality, compliance with new industry standards and 24x7 access to highly responsive representatives in our offshore Support Centers in China and India for mission critical software.
To support the values, the following practices are applied:
- Follow close collaboration between the business executives and the developers
- Merge business modeling, requirements gathering and analysis and design into prototyping phase
- Adopt an agile design process for prototyping
- Follow formal documentation with lightweight matrices for easier understanding
Dhruva Infotech’s technical support team professionals embrace their charge to serve the needs of the customers—to support business processes and maximize investment in software solutions—with unwavering dedication. This commitment to customer service is reflected each and every day when the Dhruva Infotech support staff goes the extra mile to ensure problem-free initial software installation, day-to-day operations support or an application upgrade. Clients receive high-quality, comprehensive technical expertise all through the life cycle of the product and also to maintain the eveh level of efficiency that comes with working with Dhruva Infotech.
Software maintenance and support includes:
- Timely and efficient problem resolution from highly qualified technical staff
- Direct access to experienced consultants
- Flexible 24 X 7 service
- Cost-Effective offshore services option for off hours